E.R.G Facilities also advertise as Faversham Plumbers on Yell.com. I booked a visit for a dripping kitchen tap. I described the type of tap (Flexible hose) and the problem which I said was probably a washer needing changing. They quoted £125+VAT per hour. Expensive, but they could come next day. On arrival the plumber simply took photos and filled out a form. When I questioned this he said Hose taps don't have washers and have to be replaced. He spent only 10 mins in my house for which I will no doubt be charged £125+VAT. If I had been informed at the time of booking that I would have to pay this for 10 mins and then wait for a replacement tap to be ordered plus additional £125+VAT per hour to fit I would not have booked them.