It's a cold Christmas and new year thanks to ERG FACILITIES LTD. Disguise themselves as a local service when they are based nowhere near. Say no call out fee if work is conducted on emergency boiler repairs. Apparently the 198 pound they charged me to have someone look for 10 mins and say 2 parts were broken and turn it off again is not a call out charge. They quoted me a further 560 quid and refused to see that this initial cost is a call out fee and should be waved if I got the work done as it clearly states in their webpage advertising. The lying engineer even said the office was shut so couldn't order the part that day so he could get an early finish and probably a way around not having to wave the call out fee. I had to chase up what was going on as all I did was get charged this ridiculous amount for 10 mins work and there was no further info as to what was going on until I chased it up. I'm in the wrong line of work. He got 198 quid for ten mins work and he didnt even have to provide paperwork or tell the office what was going on until I mithered em. Absolute thieves, not paying this on top of the 198 I've already paid when they clearly are out to mislead you into thinking they will wave the call out cost and you need someone ASAP so willing to pay a bit extra (but not loads of hidden fees 😡). I'm nearly 200 pound down and still 2 days without heating or hot water and a headache from the shambles of customer service. Please avoid their services and any that use similar misleading advertising. Completely take advantage and are shameless once they are caught out too.