oh, my goodness. The reliability of this company could not be worse. The customers' toilets in my restaurant were blocked and we needed an emergent unblocking service. Found this company online and called them at 4:30pm. I was innitially relieved to be informed that they would send someone to sort this out at 7:00pm on the same day. No one turned up until 8pm so I called again and was told they could not do it today. I rebooked for the next day's service. Someone called me in the morning of the next day saying that they would turn up at my premises between 12:00pm-3:00pm. I arrived at the restaurant at 10am and had been waiting until 4pm, no one ever turned up for the job. I called again and was told by a lady staff to wait until 7pm. I was furious but calmed myself down and chose to believe her. What a fool I was! They let me down again! I called to find out what happened at 8pm and the same lady said no one could do the job today. I expressed my disappointment and anger and there was no apology. "You can either cancel or rebook for 10:00am tomorrow". She said indifferently. I gave the a last chance and of course no one showed up from this company. Fortunately, I found someone else who came for the job in two hours and solved the blockage. Do not use this company! They are the worst!