Having explained all the details of the task that needed to be done. It was confirmed that it could be done and would cost £120, (no mention of added VAT on top). So the labourer turns up to do the task and said it couldn't be done, ok he came out, so a charge was expected. Going on the fact no labour or parts were needed we thought about £60-70. No the bill was £135 for 1 hour, although he wasn't in the house more than 20mins, so no labour or parts were used. To add insult to injury a further £27 was taken to pay the government the VAT, totalling £162 for promised task not to be completed. Don't use ERG Facilities, day light robbers.