I recently had central heating problems and googled central heating repairs near me and this company was the first search result. Having been fortunate enough to not be swindled by a company in the past, I foolishly trusted the company's website when reading the 'rave reviews' they had listed. If only I had done a simple internet search of the actual reviews of this company. In similar fashion to many of the reviews listed here, I rang ERG to ask if they could fix my central heating and arranged for an engineer to come out to fix the issue, quoting me £150 per hour of WORK plus any materials needed, asking me to provide card details up front (in hindsight this should probably have rang an internal alarm bell; you only need to implement credit control measures such as this if you intend on duping your customers). When the engineer came out he had been here no more than 10 minutes before leaving, telling me he knew what the issue was but didn't know how to fix it himself. I was then rang by ERG saying they were going to charge me £150 for an hours work and would need to send out a second engineer if I wanted the issue to be fixed at a cost of a further £150 per hour plus materials. I was left no closer to central heating and £150 poorer. I'm not too proud to admit that we aren't the most affluent family so £150 is a big hit on our monthly spending. It is an utter disgrace that this company can claim to provide a 'professional service' to their customers when their engineers aren't able to perform basic aspects of their job, and rather than preserve their reputation (although judging by the reviews on google there probably isn't much of a reputation to preserve) their primary policy is to charge excessive additional fees to solve the problem. We rang the company on the night of the incident to raise an issue with the service we had received, however, the operator who answered was rather blunt and unwilling to help us. After persisting that we were not happy with the treatment, the operator agreed to investigate the matter and speak to the engineer and then get back to us. We received no return phone call and were charged two days later. I'm aware that the company are probably covered legally, but you have to question the morality of a company who prey on the naivety of people like myself during the worst recession of this generation. I have definitely learnt a life lesson this week. My only hope is that future potential customers read this review and instead opt to give their money to a company or independent trader who possesses some integrity and will ensure that their customers receive exemplary work. After suffering through this ordeal with ERG, I rang a local trader who managed to fix the issue the day after. He was appalled by the treatment I had received and noted that he would warn future clients not to deal with ERG. Hopefully ERG's notoriety will only grow in the future, forcing the company to either overhaul its current policies and operations in favour of making an honest living or enter into liquidation. Although as long as it's shareholders are withdrawing sizeable dividends, I shan't be holding my breath.