Would score lower if the option was there. Please do not waste your time, thought we had someone come over to attend within the hour on a Saturday (which we had agreed to pay the higher charge for) to an emergency, only to be called 10mins before our plumber was due, to be informed that they had no plumbers available and that the next available day they would be able to get out to us would be Monday, helpful in an emergency situation!! Customer service was appalling, the attitude was take it or leave it, it’s not really our problem. I don’t care how big any business is, to have that attitude towards a customer in an already stressful situation is utterly disgusting. Although looking at the reviews it looks as though we dodged a bullet.