I called on Friday after my Gas smart meter was installed. The smart meter engineer said i've got a gas leak on my boiler so I will need a plumber to fix and then turn the gas meter on. Explained this to ERG. they said they'll be there that Friday by 5PM. They didn't turn up so I called at 5PM to advised i've got somewhere to be and if they were coming my mum will stay at the house. Fobbed me off until the Monday. They called my mum to tell her someone will come over the weekend or by 9AM Monday. I stayed in all this time and nobody showed up. Once I called them again they fobbed me off till 3-4PM the Monday afternoon. By that time, i contacted someone else who was there in a matter of a couple of hours and they were very quick to assess the problem and they have the new boiler to fit tomorrow. ERG still haven't attempted to turn up to my property a week later but I have cancelled my appointment now the other company has the parts needed to complete the job. Would give them a 0* review but it won't give me the choice to post anything less than 1*