I booked with this company purely because their website says same day call out. I booked at 2pm and gave my personal bank details for payment as that’s the only method they accept, received my confirmation email and was told someone will be with me within 4 hours to fix my heating, I have 2 small children one of which is at school as the call out wait was over a 4 hour period I had to make arrangements for someone else to pick my child up from school as I couldn’t incase I missed the engineer. At 5pm after sitting in the cold for 3 hours I get a call from ERG saying they can’t get anyone out now within the time scale to do the job and in fact the next availability will be on Tuesday! Which is 4 days away! How is this in anyway acceptable to leave someone sat in for 3 out of the promised 4 hours to then tell them oh actually no it will be 4 days for a call out. As they let me down at 5pm on a Friday they left it too late for me to make other arrangements because it’s Friday at 5pm! Had they told me that at 2pm when I made the booking then other options would have been available for me to contact other companies. I don’t find this acceptable by any means to treat customers in this way nor should they advertise same day call out on their website. It’s absolutely disgusting!