Absolutely shockingly poor company! One of the WORST companies I have dealt with in a long time!! Giving them 1 star is generous but I'm unable to leave zero stars!! They absolutely DO NOT know the meaning of customer service. Waited in for 3 days for a plumber to show. The first day we rang at 5.30pm to find out where the plumber was and why he hadn't come and were told the plumber 'did not have time'!! and he would be with us the following Tuesday (6 days later) at 8.30am. Tuesday came and I waited in again, rushing around on the school run, etc to get back. Again he did not show and we were told at 5.15pm that he again did not have time and he would be with us the next day. How could that be when we were told he would be with us at 8.30am?? Anyway, Wednesday came and went and again...surprise, surprise! No plumber!! Tried to charge us £160 'consultation charge' for 10 minutes to find out what our problem was and then argued with us over the phone and tried to make out that we were lying when we said we hadn't been told this information, which we weren't told at all. I would recommend giving this farce of a company a VERY wide berth because they are a complete waste of space. If you have a look on Trust Pilot you will see over 300 1 star comments from very unhappy customers and it is growing!!