Really Bad!! Took the morning off work, for an appointment between 09.00 and 13.00. Must admit the Lady who took the call was very helpful. My job was a very simple electrical oven instalment. Should take 10 mins, because I knew this , I was aware that a lot of electricians would prefer a larger job. So I chose to use ERG, despite being almost twice the price, I just wanted the job done. Was called at 12.17 to ask if I could change the appointment to the afternoon, as previous job had overrun, OK, I said but as I have to return to work, can you give me a time? No was the answer, it would be between 13.00 and 17.00 … Now unless I’m missing something here, I’m the Customer, not the other way around… If I don’t go to work I don’t get paid. Imagine me calling my Boss.”Hi .. need extra time off.. the Electrical Guy is running late, can’t give me a time … Should be today…I’m sure you understand….!! REALLY.. I cancelled the appointment .. much to the surprise of the guy who’d called me. His surprise was almost like I’d cancelled a last minute Dr’s emergency appointment.. I subsequently contacted a local Electrician directly who has given me a one hour slot next week at half the price.. Just Saying.