After waiting almost 10 weeks for a Breitling to be repaired and being told that the service department was running behind due to the pandemic, we decided to call Breitling ourselves... Surprise surprise, they had never received any authorisation from the Kingston branch to proceed with the works until the day that we called to complain about the time taken to repair the watch. After a conversation with an incompetent supervisor who wouldn't pass me along to the store manager as they obviously run out of lies to tell me, we have managed to get the watch sent back to us so that we can send it off to Breitling ourselves. Complete and utter waste time, be wary!!! Read the other reviews, not sure how they average 2.83