Terrible, I bought a watch from the Liverpool One branch of Ernest Jones one month ago today. It was £550 and I paid on the day but the watch was too tight and needed an extra link putting in. They didn't have one and said they would have to order one and then would fit it and post it to me as soon as it was ready. One month later and I haven't heard a thing from them and haven't got the watch!! I have been in touch with customer services who try and fob you off as best they can and then promise to get back to you but they don't! A month on and still no watch plus £550 out of pocket, I will never shop here again!! Their customer 'support' is the worst I have ever experienced!