I purchased a ring from Ernest Jones and purchasing was so easy. The worst bit is the customer services, it seems once they have your money that is it, the rest is just an awful attitude. The ring did not turn up for over a week when they said it was sent next day special delivery. eventually it came by royal mail!! When trying to get through to them the only way i could get through was via live chat and some of the people at the end of the chat were unhelpful and basically told me that there was nothing they could do to help. In some of the live chat the person even put !!! after one of the comments (very rude) When the ring finally arrived i had been told (over live chat) i would get a certificate with the ring as it was such a good ring that the certificate would come with it. No certificate arrived with the ring at all so i still dont know to this day if it is a genuine ring and whether it is what they said it is on their website? their comment was that we dont do certificates and yet told me it is an amazing ring!!!! I did eventually get an apology from them for the late delivery i had but still no reassurance about the quality and value of the ring for insurance purposes. I will not be purchasing from these people again and i would highly recommend that you think twice before you press the purchase button if all contact after sale is as poor as mine. Very poor considering a lot of money was spent on my purchase with no customer services skills what so ever. Very poor i wish i would have read the reviews before giving these people my hard earned money. Awful experience, did not feel like i was a customer just a pain in the backside for contacting them with an issue. Never again sorry Ernest Jones your name not good in my eyes.