Sent white gold diamond cluster ring to be dipped in white gold and paid the company £39 for the service. Before handing over the ring it had no loose diamonds. Two weeks later I picked the ring from Crewe Ernest Jones and within one day one of the diamond chips must have become loose and I had lost it. I took it back to Ernst Jones and they had denied they had done anything to have caused the missing diamond when dipping. Of course they put a new chip in it but wouldn't let me have it back until I paid another £89 for its release. I will never buy from this company or take jewellery to be cleaned or dipped again. A shocking jewellers!