We are on holiday in Cornwall went to Truro Ernest Jones and was met by a very helpful pleasant member of staff named Rachael who went above and beyond the store didn't have the diamond earrings I'd gone to look at but she managed to source from the Plymouth store this was on Monday afternoon they arrived Wednesday morning Rachael called me as promised we returned 2 hours later to see the earrings which were beautiful but picked the more expensive ones and also bought pendant&earrings set in diamonds and silver chain I'd only gone for a pair of earrings 😀 but was absolutely delighted with my purchases and the very helpful Rachael from Truro branch Thank you.