My wife bought an expensive diamond dress ring from Ernest Jones in Preston. It lost a diamond on the third wearing, an estimated maximum of 10 hours use. The 18 ct yellow gold ring had 11 similar size diamonds, one of which was lost when a claw came off. The estimate of repair was £400, more than 25% of the cost of the ring! I asked why it was so expensive to replace one of 11 diamonds. The glib response was "the price of diamonds has shot up in the last year". I took the ring to a reputable, independent jeweller. It was repaired for £130. In addition, it came with assurances that any problem, just return it to us. We will look after you. I contacted EJ Customer Services with a detailed letter raising several issues. 1. Why was the repair so expensive (1 out of 11 similar sized diamonds missing) costing over 25% of the purchase price? 2. Why was there no hallmark or gold content on the ring? 3. Why had the store manager stated on the repair submission that the ring had "wear on band"? This was supposed to be a brand-new ring, resized by EJ and less than 10 hours wear. The response to my complaint was literally a late Friday afternoon (16:29) tick box exercise ignoring all of the issues I raised.