I had a terrible experience with Ernest Jones. I paid £300 for an item that was promised to be delivered on 17th December, but it never arrived. After chasing them via email, they initially said the item was in another store but later admitted they didn’t have it at all. What’s worse, both Ernest Jones and H. Samuel are owned by Signet Jewelers, and the same item is available on H. Samuel’s website—but for a higher price. This feels like nothing more than corporate greed. To make matters worse, Ernest Jones is refusing to refund my money, offering only a gift card. Why would I want to shop with them again after this appalling service? I’ve lost all trust in Ernest Jones, H. Samuel, and any business under Signet Jewelers. I strongly urge others to avoid them and spend their money with companies that value their customers.