My boyfriend and I went to the Trafford centre store yesterday to ask about a broken link on a watch.. the blonde older lady who greeted us was incredibly rude and unhelpful when she was asked for any advice, abruptly saying “well why hasn’t the watch been sent off?” Before knowing it has only very recently been damaged... With my boyfriend having had the watch purchased from the store as a gift (for a large sum of money) it has most definitely put both of us off returning to the store for anything in future as we have previously had a similar rude encounter with the manager after getting the same watch serviced!! Thankfully he received very helpful advice from Goldsmiths 😊