Having spent about £6-7k with Ernest Jones over the last 10 years I am now never buying anything from there again. My wife’s engagement ring that is a £3k ring has snapped after 8 years and they are not interested even though we have not damaged it. It is obviously poor quality even though it is 1ct diamond and 18ct white gold. They are refusing to repair the ring even if we pay for a repair because they said it will just break again!! Several emails from Ernest Jones customer services and they are not interested. Instead they quoted the sale of goods act to say that after 6 yrs they have no obligation to do anything. I now have a ring which they are refusing to repair so it is now scrap and it is very sentimental to us both. I will not recommend these to anyone