I wish I could give zero stars. Bought 2 rings, received them scratched and dull looking. Emailed them n got a response to take them to any store. I did take them to Stockport store where the rudest staff members ever were not of any help, the two most ill-mannered ladies I would say I met there.... both were whispering among eachother about me in front of me which is absolutely not professional and humiliating. Both were adamant that rings are scratched so cant be taken back! I showed my email conversation to them that it’s exactly the reason I want to return the item but still they were not happy to do that. Wasted my money already plus my time too going to them. Ernest Jones need to teach their staff some lessons on giving respect to customers and behaving with good manners. When tried to leave a review about both the products, received email that my review doesn’t meet the criteria Hehehehehehe!! Definitely they not gonna post my bad comments about their product and customer service.