If ernest jones are thinking of shutting stores they should start with the one in Carlisle as the customer service from the manager is so bad she gives the organisation a bad name. They seem to be fine when making a sale but absolutely shocking when dealing with you for any kind of follow up business such as servicing a product or looking at other reviews on here, if you find a fault. It's a shame as up to now I have to say the customer service has been good having used their stores across the North East and Cumbria. However one bad manager has managed to make the experience so bad they've now lost a loyal customer and all future business.