We made an order for a costume and paid for it to be express delivered within 3 working days; 5 days later, we are still waiting. No communication from Escapade was forthcoming and had to contact Customer Services for an update which was provided in a short and abrupt manner. The revised delivery date passed without any communication and we again contacted Customer Services, this time waiting 2 hours to get through a queue of 9 people. When we did get to the front of the queue, the call rang and eventually rang out. You can imagine how disappointed my son is as he is now the only child without a costume for this party. Disgraceful customer service and who knows what the products quality is like as we still await delivery...