Purchasing online is quick and simple however this is not the case for returns. Online form is not recognising my invoice number online account says I have orders eligible to return which is ridiculous as bought 3 full outfits including wigs and accessories. Only way to get this dealt with is by phoning which good luck with that. Every time I ring I’m between 13 and 16 in a queue. Get this is a busy time but get the staff or at least provide an email address so issue such as mine can be dealt with after contact hours Only looking for return authorisation for an unwanted outfit and a faulty accessory