The option to contact Escapade by telephone is pointless and needs to be urgently revised. I began my call at 11.07am this morning as I wanted to check items would be available in store to avoid a wasted journey after being let down last minute by another retailer. The recording advised i was no 20 in the queue, so I waited and waited until i was down to no 2 in the queue (+2hrs later) then no further message just constant ringing for another 30 or so minutes. I tried ringing on another phone and the message advised i would be no 19 in the queue so I disconnected both calls and shopped elsewhere. Whilst I appreciate you must be incredibly busy the day prior to Halloween, if you do not have sufficient staff to answer calls within a reasonable time, 30 mins max, then you should redirect a different message which states "sorry but all our staff are busy serving customers and are unable to take any calls right now". A good example of this would be the Party Superstore group.