Loved the vans. Nice efficient set up. Karen at the Las Vegas office was great. We had a problem with the transmission and had to return the first van on saturday night. They advised us to return to the office and swap vans in am. Problem was no bathrooms access at the office. Went early Sunday am after calling. The office was aware that there was a problem but weren't contacted that we coming in. It seemed that initially didn't know if there was a replacement van. Luckily, someone postponed there arrival and a van became available and we were out in less than an hour. The situation raised questions about van maintenance and back up plans should a problem arise. I would rent again and would recommend it to friends and hope some of the concerns would be addressed.