The staff from collecting and dropping of the vehicle were very good with their help and explanations. The van itself “Wilson” was dated with high mileage but adequate for our trip and was for the most part reliable. However the start of the trip was spoiled for a couple of hours due to the tires warning signal coming on 10 miles in. I went to the closest filling station to top up the tires, but was not able to read the pressure required on the door panel (due to fading). When I checked the tire pressure at the filling station (the gauge did not go past 55) the tires all were at 55? I set off and again after several miles the warning signal came back on. I then used the help line the caller taker was very helpful. When attending the nearest garage all the tires were around 65 (front 55 rear 80). Once corrected the rest of the trip went well. On handing the Wilson back having stayed on the RV park next door the battery was flat and the terminals extremely coated. The staff again were very helpful. I would use Escape Campervans again and recommend you to family and friends.