I had a terrible experience with eSky, where they failed to allocate the standard checked baggage on my return flight from London to Tokyo, despite it being included on the outbound leg. I did not select any unusual baggage options, yet eSky's system somehow removed the checked baggage allowance. When I raised the issue, their customer service repeatedly blamed me for not selecting it during booking, despite the fact that checked baggage is standard for international flights. This caused significant inconvenience, and they refused to offer a refund for the extra fees I had to pay. I strongly advise avoiding eSky to prevent falling victim to similar errors and poor service.