15.9.2022. I ordered a part from eSpares. 17.9.2022. email from Royal Mail advising me that the delivery date for the order was to be the 17th of September. 17.9.2022. The second email from Royal Mail advised me that they returned the parcel to eSpares and that I should contact them for further information. - Sent an email to eSpares telling them of the emails from Royal Mail. 21.9.2022. Enquiry assigned a ticket ref and that a member of the Customer Experience team will contact me. 21.9.2022. email from Safiyyah - eSpares team - telling me that they dispatched the order on the 15th of September and that I should wait ten days. Did she not read my email with the screenshots of the Royal Mail messages? 22.9.2022. Reply to eSpares, that I was aware of the despatch date, but the issue was with Royal Mail returning the parcel - screenshots of the RM emails are attached. 26.9.2022 email to eSpares. Referring to my previous emails emphasizing that the parcel was returned to them by Royal Mail. I also, once again, attached the screenshot of the Royal Mail email. 26.9.2022. email from Caroline eSpares Customer Care - "The refund will be issued on the return of the item back into the warehouse." 27.9.2022. email to eSpares advising that under the" Consumer Rights Act 2015, they are responsible for the goods until they are handed over to me or someone appointed by me ." Once again, I attached a screenshot of the Royal Mail messages. 28.9.2022 email to eSpares requesting them to let me know when they will refund my money. 29.9.2022. email from eSpares advising that they have received the item and that it will be checked and if everything is satisfactory they will issue a refund. How many times do they have to be told that they are responsible for the item until it has been delivered. 29.9.2022. email advising me that they have issued a refund.