I ordered a new element for our oven after the oven tripped our electrics and then once reset it never become hot. eSpares has many informative videos and one of these suggested that the element was likely to be the fault. Our oven is over 10 yrs old, but was operating fine and still looks good, so I didn't really want to pay for a new unit. I looked up our model number, again following the clear instruction from eSpares web page and decided to ordered. Lets face it £20 or £400. No brainer. The element arrived next day, and I fitted it, following the instructional video. Result, one working oven, one happy person for saving a small fortune. I found the whole experience, simple, The service I received was extremely professional, and they kept me informed of the order status at every step. Would I use again.... Without a doubt. Thanks Guys.