I ordered a spare part at the end of August and the payment of £43.98 was taken. i was not advised at the time, however, on my email confirmation it stated that the part of my order was out of stock ( I only ordered one item?) but the estimated dispatch date was 11/9/19, 2 weeks later! Two minutes later I received another email telling me again it was out of stock! The delay was not ideal and i would have liked the option wether to go ahead with the order or go elsewhere before i actually paid. Having not heard a thing since, no updates, nothing!! ( MAYBE AN UPDATE WOULD HAVE BEEN COURTEOUS AT THE LEAST), I called today 9/10/19, my first call was cut off before i even talked to anyone, when i did get through, they came up with a new estimated date at the end of OCTOBER!!!!!! 3 MONTHS since they took my payment!!!! I was not even offered a refund at this stage, it was assumed that i was going to just accept this VERY BAD SERVICE. Needless to say I won't be waiting any longer, I asked for a refund and was told you can "REQUEST IT" but i will have to pass it over to the team dealing with that and the refund might take upto 5 days!!!!!! ( YOU REALLY DO NEED TO UP YOUR GAME!) Do yourself a favour if you use this company make sure they actually have the goods you want to buy before you part with your cash!!!!!! That was my experience make up your own mind!!