My parcel was delivered damaged by Royal Mail. One piece of cardboard was missing from the side and the whole box was undone. Royal Mail had put an elastic band over it so it did not look opened but no label to say it had been damaged in transit like they use to do. When I opened it one part of my order was missing. I contacted e-spares by e-mail and they sent a replacement completely free of charge. It was sent express delivery, not by Royal Mail, and I received it the very next day. Callum, from e-spares, sent me an e-mail confirming all this with no questions and excellent customer service which I always look for with anyone that I purchase from. I would wholly recommend e-spares.