I ordered a bookcase and a chest of drawers. On the Wednesday I received notice that the bookcase would be delivered the following day. At 7am on the Thursday I was provided with a delivery window. This text said ‘please contact the following nymber’ however no number was included. I immediately tried to phone the number provided in the text the previous day and rearrange. I was informed that there was nobody currently available to take my call and advised to leave my details and I would be called back. I did not receive a call back so I phoned again at 9am. I was on hold for a few minutes before it again advised me to leave my details for a call back. This happened a third time when I phoned at 9:30; there was no provision to allow me to remain on hold (although this may be due to the fact the number was not included within my unlimited minutes and cost a fee to call) and I did not leave my details on the second and third call. At no point did anyone phone me back. When I got home that day I found the item had been delivered to my neighbour; I was not pleased by this. On the Friday I got a text that I would receive delivery of my second item that day; on this occasion I had not received a warning the day before. Again the text did not provide a phone number. It provided a window of 7:52 to 9:52. I had to leave the house at 10:10 for an appointment that could not be rearranged. The item did not arrive within that window or before I had to leave. When I returned I found it had been delivered to the house on the opposite side of the road. I am very unhappy with the service I received, the fact I was unable to contact them and discuss the delivery, that I did not receive a call back and that the delivery did not arrive in the time I was informed. I will not be using this seller again and would not recommend it.