I recently had an exceptional experience with Etrnl Rings, and I feel compelled to share it. After placing my order I was informed that the size I had ordered was not in stock and a lengthy weight was expected. Naturally, I was disappointed. To my surprise and delight, the team responded promptly and with great empathy. They immediately acknowledged the issue and took full responsibility. The customer service team kept me informed throughout the entire process, providing regular updates on the status of my replacement. They expedited the process, ensuring that I received my corrected order as quickly as possible. When the new piece arrived, it was perfect! I am impressed by the quality and the engraving of my childrens names warms my heart. Their dedication to customer satisfaction was truly impressive, and they turned what could have been a negative experience into a very positive one. I am thoroughly pleased with the quality of their jewelry and their outstanding service. I highly recommend Etrnl Rings to anyone looking for beautiful jewelry and top-notch customer service. They have earned my trust and future business!