Totally frustrated with lack of response to a query made on 21st May.Briefly your system was down and as a result,I made a small loss on a trade,for which I felt I should have been compensated. Despite several e mails,I have received no response,other than to provide more information, Having provided this ,I am then asked for the same information again! and then no response at all since my last of the 4th June. Similar situations with IG,have been resolved immediately and to my complete satisfaction. This trade and a similar one on the following day,were only very small trades,but ETX's lack of interest would certainly not encourage me to place anything larger with them.