On May 19, 2022, I ordered a Cill Cover Trim in Golden Oak at the Gloucester branch, order number 02501717. The next day I went to pick up my order but the seller said it was not in stock. After 4 weeks of continuous contact with the store, I still couldn't pick up my order because they still don't have it in stock. On June 17, 2022, I wrote with an employee on LIVE CHAT and found out that my order is not in stock in the main warehouse and that it is not known when it will be available. The LIVE CHAT employee offered a full refund, which I agreed to, but as of June 28, 2022, the money has still not been returned to my account.