Awful!! Visited and was told staff was on a break, waited thinking other members of staff would serve me but was rudely told a second time '' I told you we were on a break" no apology and information on when they were going to be serving again just rude customer service. If you do insist on closing for a "CIG" as one staff member said they needed! Then at least lock your store and put a sign up instead of talking to customers like something you've stood on. New store in Wakefield won't last long if your staff have anything to do with it! Went to One World Travel and ended up with a better rate anyway.