Battery sent from another country, instead of UK as advertised. No correspondence to say it would be delayed by over a week because it came from Eastern Europe. Delivery took 11days ! No confirmation that it was a "Made In China" item, despite the advert giving the impression it was of UK manufacture. No instruction, nor maintenance leaflet. All the printing on the battery was in two foreign languages. Despite asking for english maintenance information, Euroelectronics refused to supply anything. They offered to refund the purchase cost, if I paid for the return postage (for a big battery to Eastern Europe). Ebay over-ruled their offer and forced them to issue a pre-paid address label for the return.