After tearing our hair out trying to get BT Broadband installed at our house in rural Dorset we decided to try satellite broadband as my wife and I both depend on broadband for working from home. On my initial call to Europasat I was gobsmacked by the helpful, knowledgeable, articulate and friendly lady who explained all the options and answered all my queries (I'm in IT so I had a few technical questions which she fielded without any trouble). I placed the order the next day and received the dish, modem and router within 36 hours by courier (it really helps that the courier they use in our area - Interlink - send a text on the morning of the delivery with a one hour timeslot so you can plan your day). Unfortunately we had some issues with the equipment as the connection was dropping out after a few minutes of connection time. However, the Europasat technical support were quick to pick up the phone and the engineers had immediate access to our system on their screens so could see exactly what we had experienced. They sent out a replacement TRIA and modem by next day courier with all the explanation we needed to feel completely confident and reassured in the service. The replacement kit solved the problem and we are now happily online with 17Mb download speeds in an area where BT gets you 1.5Mb if you are lucky. However, it's the customer service that really blew me away with Europasat. Our experience was excellent by any measure, but in comparison to the frustration of dealing with BT, Europasat blew us away. Can't recommend highly enough. One word of warning if you are new to satellite broadband: there is 'latency' on satellite that you don't get on copper wire connections which means establishing a connection to a website or server can take around 1 second which is a noticable lag when browsing the web. It can feel like a slowish connection in web browsing, even though the download speed is very fast for streaming music and video. Just something to bear in mind, but not a criticism of Europasat as latency is an issue with any satellite broadband connection.