the approved installer had problems as not told updated dish. the person we bought the dish from did not return our calls. when we called europasat uk on premium call 37 minute waiting time. tried again later in the day with exactly the same message but could leave our telephone number with details but no one called back. one month later still can not Skype even with out video and current download is 0.77mbs (which took a long time) upload tries to connect for the test with no luck. emails are painfully slow and this is at the start of my 2nd month. Im on a10mb, I should have stayed with orange