I ordered the package over the phone as it was impossible to state a final destination address in Eire and pay in UK £. I specifically asked for the delivery to be made to my UK billing address. The dish was delivered instead to my Eire address and since there was no one present it was returned to the depot and the courier contacted directly. My email address was recorded wrongly which meant I didn't get the confirmation of order email and satellite configuration codes. When I tried to align the dish I got an error and when I phoned up the next day after several 10 minute periods on hold I was told that the polarisation was wrong and that I had to change it. Apparently there had been a delivery of transceivers with the wrong polarisation but in which case why wasn't this checked before it was dispatched? When I had the dish aligned the connection still could not be setup and I had to phone again. This time it was the MAC address of the sat modem that had been incorrectly recorded on your system (one digit was wrong)