I hope that senior management will have visibility of this survey. The following reasons let to the poor rating. - When ordering over the website one has to choose "Ireland" from the long dropdown list rather than "Republic of Ireland" which is in the shortlist, otherwise the order process does fail with an error that a country needs to be selected - Opening a help ticket doesn't work with Chrome browser, when you click "submit" you are faced with an endless loop of a password login prompt. Poor web design. - I found the shipping cost rather high considering that I spent over 300 Euro for the equipment. - Shipping details claim that 2 packages will arrive but all was packed into 1 leading to confusion with the courier driver. - The modem access details, like cluster code or azimut, were supposed to be in the invoice, I had to ask for them via a technical help ticket leading to delays. - The advertised speed of 20Mbit were never working for me yet, I usually have to deal with 2Mbit at best and plenty of website timeouts. Youtube is unusable for a service that costs more than twice as much as eFibre DSL. - Europasat should offer a service on their website to buy back the equiment if one decides to move to ADSL or other technology. I mean, what am I supposed to do with the dish if I don't need it anymore? There is no large market or customer base that would need such a device. I only chose satellite broadband because there is no alternative to where I live. So I am stuck with this rather dissatisfying product till something else becomes available. I am sure Europasat (or specific SES) is aware of this situation and doesn't seem to pay to much attention to it since people are out of other options.