You were very quick to take my money and very slow to be helpful after that. I rang maybe 5 times asking for information on the system and each time someone would ring me back 'in 5 minutes' - you never rang so I rang again. On the day we were having the Tooway system installed I again rang to see if anyone was coming. At 2.30pm there was only 2 hours of light left and the installer arrived very grumpy. He did install the dish and Tooway box but then as soon as it was sort of done he was off. I asked him to stay until the WiFi was working but he said that was not his role? I assumed that was what we had paid for? The following day after trying for several hours to sort it out myself - rebooting it all, reinstalling the instruction DVD, I gave up and rang Europasat. At last someone was helpful in the technical department and talked me through how to get it to work for over an hour. He was excellent and very patient. This could have all been avoided if the engineer had just spent the extra 10 minutes and done it himself, leaving me with a good impression rather than a poor one. It would have helped if you and rung back when you said you would too.