As a new customer I was very surprised to find that there was no warning when you are running out of PAYG satellite broadband credit and no app to monitor usage. Moreover when you do pay for further credit it doesn't appear on your account until the next day rather than immediately. In addition the Europasat. Com website has been very slow compared to other websites since we became new customers and used it for the first time on the 5th April. This smacks to me if under investment in IT systems and is very disappointing especially for a technology company.