We were reconecting after a winter break, a vey useful ser ice, bjt fraught with assumptions on by Tooway. There is no or little guidence on the websige or client webpages on how to reconect. When we spoke to the technician at Tooway he told us we needed to send an email to requext a reconectik , no problem we did this at once. We duly recived an email back confirmi g our request of a reconectikn, with asociated cost. However, the email did not say thst we had to respond to it to accept the charges, so we just waited to be reconected. We finaly rang Tooway again a d were told we needeed to respond to the email. We did thsi and when we recieved our reconection code the email also said the Tooway usually needs 5 days noti e to reconect. My point is none of this is a problem, if the customer is aware of it, if it is only known by Tooway staff it is at best difficult, at worst enough to make customers look else where.