We were stuck as our microwave internet provider withdrew their service from 31/5/16 so our village has been left struggling without alternatives available. Mobile phone signal is very poor. As a family with parents working who use the internet in the evenings and teenagers who use it for college and school work we needed a big package so have gone for the 50/month package. We were warned that internet gaming would be a problem but that is something we do not do - the Installer was excellent - reliable and efficient and we bought the equipment without a subsidy. He demonstrated the playing of videos on completion of installation on a Friday lunchtime which seemed fine. If he is Europasat staff we were happy with him. The reality of trying to use it in the evenings is SHOCKINGLY BAD. We cannot even reliably load an email without photos with one out of 4 of us using it! It would be impossible to watch a video clip or listen to music although it was relatively efficient at 9.30 on a Thursday morning. IT IS ALMOST USELESS FOR ANY PURPOSE AT ALL IN THE EVENING - SLOWER THAN OUR DIAL-UP USED TO BE!!! We will change whenever a viable alternative is available.