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Anonymous
For the price you pay this is an appalling service .There is no personal account page so you can be aware of your usage and once its suddenly gone with no warning you can no longer buy the extortionately price booster top ups to keep you going .We have had to relocate our business office twice this year in order to keep working . This despite having up graded our package twice in the past year . Even if you wait until midnight , they are now so oversubscribed nothing will load as there are so many net starved clients with the same plan . Their customer service is none existent . No one answers , occasionally you may strike lucky and be told that they will look into it and call you back. No return call . Now they have started messing up our billing :Added uk vat when we are a registered company here , in the last few days 3 monthly payment have been taken without any warning or invoices and now an email with 24 hour notice threat to cut us off for non payment!!!!! please call the number no one ever answers to resolve !!
7 years ago
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Bigblu has a 3.5 average rating from 1,222 reviews
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Alice, Customer Support

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