3 weeks into our monthly contract every month since Jan 2017 our internet gets cut off because we are over "our limit" which seems complete and utter drivel. Our intrnet is off at the plug every night and doesnt get switched on again till dinner time at the earliest as me and my wife areworking from 8am till 1pm. we just got a "usage chart" and we`re supposedly using at least 100mb when the internet router isnt even switched on. We have 10gb allowance yet our data counter is only sitting at 705MB.....not even 10% usage!! (as per photo) Customer service is pretty garbage too, seems to be the same pre programmed message all the customer service people use to try and fob us off, today whilst on hold were heard a full blown conversation about the M3 motorway....very proffesional service...NOT. Seriously considering contacting trading standards and after reading countless 1 star reviews from customers thats very well going to happen. Shambolic company. I`ll finish with this......when the internet IS connected it does work reasonably well although the speeds told we can recieve and what we actually get in reality are miles apart, living in France with blue skys everyday (8.8mbs) is nowhere near the 20 promised. Unfortunatly due to the lack of satellite providers we`re pretty much stuck with europasat for the time being. Call backs and emails are non existant even after being promised we would get. so yeah....all in all....not happy!