Great product and customer service from this Broadband supplier. Had the PAYG service initially, but this didn't last a week with us and when it ran out you were presented with some strange security warnings, which threw us completely. Called their Customer Service and spoke to Heather Bosworth who was knowledgable and incredibly helpful. She looked at our stats and came up with some better options and some suggestions for when the house is closed up over winter. We now have bags of capacity and a cost effective winter solution. Really pleased with the way she took this on-board and kept us informed along the way. We don't get a mobile signal at the house and the SFR landline is up and down all the time. So, to have a reliable Internet solution, with great Customer Service, is a real positive step forward. Highly recommended.