Back in the days of Tooway Direct the internet speeds and customer service was very good. However recently now that they are Europasat, they seem to be really struggling to provide a good internet service and deal with customer service or technical queries in a timely manner. It's a real shame but at least it forced me to look at alternatives. I'm now using a 4G router with an external antenna and although I only get 2 bars of 4G signal I get consistently better speeds than with Europasat and the latency is much less (around 50ms rather than nearly 800ms with satellite) which makes a huge difference to everything from web browsing, watching YouTube and using VOIP. I get 100GB per month with my 4G package compared to 40GB per month with Europasat and it costs me less than £20 a month compared to £50 with Europasat. I'd strongly suggest looking into 4G options rather than using satellite broadband if you can't get ADSL.