It is interesting that on seeing we are on the wrong pricing they can amend this straight away, yet when it comes to addressing our technical issues it is still not rectified after 2 years! In addition, the engineers on site are not getting any information from the company - customer service has been so bad that giving 2 stars is generous as some staff do try to help! I am not holding out much hope for a price reduction and the 2 systems fixed in the near future - especially as they now also own Avonline.... In light of this and the lack of communication we are not in a position to pay the new rates, We are happy to pay the previous rates in light of the technical issues. In relation to the technical issues, we consider that your communication between us and the field based engineers is below par. We had Sat Wave ring us 3 times yesterday to make an appointment to come back out, something we could not understand as both systems have had new cable, TRIAs and modems (the old ones are here to be collected by the way). In addition, they rang to also get a history of the issues and it appears that you had not provided any information – if you want to keep spending money on engineer visit then feel free, but not at my expense when it comes to my time and resource unless you are able to come up with a “repair” solution that will work! We look forward to hearing from you with an constructive update on the technical issues and confirmation to the pricing changes being put on hold.